Refunds / Returns

At Alerah Cosmetics, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward refund and returns policy to make your shopping experience worry-free.

Eligibility for Returns:

• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Returns must be initiated within 30 days from the date of purchase.
• Please note that certain items such as opened or used products may not be eligible for return due to hygiene reasons, unless they are deemed faulty or damaged.

How to Initiate a Return:

• To initiate a return, please contact our customer service team at alerahcosmetics@gmail.com.
• Provide your order number and details of the item(s) you wish to return.
• Our customer service team will guide you through the returns process and provide you with a return authorization if your return meets our eligibility criteria.

Return Shipping:

• Customers are responsible for the cost of return shipping, unless the item is deemed faulty or damaged.
• We recommend using a trackable shipping service to ensure the safe return of your item.
• Alerah Cosmetics is not liable for any items lost or damaged during the return shipping process.

Refund Process:

• Once your return is received and inspected, we will send you an email notification to confirm receipt of your returned item.
• If your return is approved, a refund will be processed to the original method of payment within a reasonable timeframe.
• Please note that it may take some time for the refund to be reflected in your account, depending on the processing time of your payment provider.

Exchanges:

• Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange an item, please initiate a return for the unwanted item and place a new order for the desired item.

Damaged or Faulty Items:

• If you receive a damaged or faulty item, please contact us immediately at alerahcosmetics@gmail.com with details of the issue.
• We will work with you to resolve the issue promptly, whether through a replacement, refund, or other appropriate resolution.

At Alerah Cosmetics, we value your satisfaction and are committed to providing exceptional customer service. If you have any questions or concerns regarding our refund and returns policy, please don't hesitate to contact us. Thank you for choosing Alerah Cosmetics for your beauty needs.